Support

Expand Close All
The most common question asked is "how difficult is it to change the cooling unit in my rv refrigerator" and "is this something I can do myself?" Changing the cooling unit isn't as difficult as it might appear. There are no special tools required, no welding or solder connections to make.  The cooling units simply bolt to the back of the refrigerator. Most people with average mechanical ability and a basic set of hand tools can change the cooling unit in their RV refrigerator in a few hours. 

CLICK HERE FOR INSTALL INSTRUCTIONS VERSION A

CLICK HERE FOR INSTALL INSTRUCTIONS VERSION B

CLICK HERE FOR VARIOUS INSTALLATION VIDEOS ON YOUTUBE
An order can be cancelled if shipping has not been set up. Once shipped, the order can not be cancelled.
Nordic Cooling Unit Warranty
There is a 2 year limited warranty on all Nordic brand cooling units.   The manufacuter will provide you with information on how to activate your warranty.  If you have any questions about your Nordic cooling unit warranty please contact Nordic directly.  

RV Parts Wholesale Warranty 
1 year limited warranty

This RV Parts Wholesale 1 year limited warranty is for the following models only:

DM2651 DM2652 DM2653 DM2654 DM2852 DM2862 RM2651 RM2652 RM2653 RM2654 RM2661 RM2662 RM2663 RM2664 RM3651 RM3652 RM3653 RM3654 RM3661 RM3662 RM3663 RM3664 DMR702 RM3762 RM2851 RM 2852 RM2853 RM2861 RM2862 RM2863 RM2864 RM3851 RM3852 RM3853 RM3854 RM3861 RM3862 RM3863 RM3864 RM4872 RM4873 NDR1061 NDR1062 NDR1063 NDM1062

Terms and Conditions of Limited One Year Cooling Unit Warranty:

1. One year warranty is good for the original purchaser and is not transferable.
2. A warranty registration card will be sent with your cooling unit purchase and must be filled out and mailed to us within 30 days of Purchase.


Warranty:
One year limited warranty covers defects for original purchaser for one year.  Warranty claims must be made through RV Parts Wholesale with the warranty serial number sticker intact.  RV Parts Wholesale will replace, at its option, any defective cooling unit within the warranty period.  RV Parts Wholesale is not responsible for damage due to accident, misuse, or repairs made by unauthorized personnel.
Warranty CONDITIONS AND LIMITATIONS
We want to stand behind our product and make every effort to correct any problems you might encounter with your purchase. Additional testing or troubleshooting steps may be required to diagnose cooling problems before a warranty claim can be processed. Remember that just because a unit quit working, doesn't always mean the cooling unit failed. In most cases, with a little troubleshooting, we can help you find the problem and a quick and easy solution.  As described in the troubleshooting sectoin on website, a unit needs the following things to work properly: correct heat input, level operation, proper insulation, and good ventilation. 

Examples of conditions not warranted include but are not limited to the following:
Improper installation: 
Installation instructions can be found on our website. Failure to follow installation instructions may void warranty at the complete discretion of RV Parts Wholesale. Paper instructions are NOT shipped with the cooling unit and must be obtained here on the website.  If you have questions concerning the installation or are not confident in installing the unit yourself,  we highly recommend the use of a professional rv repair service. Examples of installation problems that will lead to the warranty being voided: 
  • Not sealing the back of the unit as described in instructions. 
  • Not applying thermal mastic as described by instructions. 
  • Not replacing the fiberglass insulation around the boiler if the old insulation is saturated with yellow from a cooling unit leaking in this area. New insullation is supplied with replacement cooling unit.

Improper Ventilation

Ventilation must be open with no obstructions preventing air flow through condenser fins to roof vent.         

Improper Operation
  • Running the cooling unit out of level.
  • Applying a heat source not within the original manufacturer's  specifications.            

Cooling Unit Core Alteration 
  • Discharging cooling unit (opening valve stem).

Operating Cooling Unit in Extreme Cold without a Cold-weather Kit 
Cooling unit should not to be operated at ambient temperature below  20 degree F without the addition of a cold weather kit or suitable heat source to keep cooling unit from freezing up.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS, OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR USE.  THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.  THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT, OR OTHERWISE.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
 

EXCEPT for the express warranty stated above, RV Parts Wholesale disclaims all other implied warranties including those of merchantability and fitness. The express warranty is in lieu of all obligations or liabilities on the part of RV Parts Wholesale for damages, including but not limited to special, indirect, or consequential damages arising out of or in connection with the use or performance of the materials. ALL warranties are void on past due accounts, or if RV Parts Wholesale serial # decal is removed from cooling unit.
To start a warranty claim, the customer has to call us or email us with the serial number located on their boiler tank. We will use that number to look up the order and verify a valid warranty. 

After verified, the customer will be provided (verbally or via email) the troubleshooting instructions to eliminate all other variables (such as electrical, gas or other refrigerator issues). If it is determined that the cooling unit is at fault, a replacement unit will be sent out. 
1. A strong ammonia smell inside the box. This would indicate a leak in the evaporator section. If the unit has leaked for an extended amount of time the ammonia smell may no longer be present but you will probably hear a gurgling sound coming from the back of your refrigerator a few minutes after you turn it on. 

2. If the controls are working and the cooling unit is heating up in the back, but there is no cooling taking place inside the box, this could be a sign of a blockage in the boiler section. 

3. If your unit is not cooling but you don't smell ammonia inside the box, look for a yellow powder around or just above the burner located at the back of the unit. This would indicate a leak in the boiler section. Since this leak is outside the box you would rarely smell it inside.