All of our cooling units are sold on an exchange basis. This means we get the old cooling unit back in exchange for the cooling unit we are sending you. We pay for the return freight...all you have to do is package the old unit so we can have FedEx come by and pick-up the old unit.
The core return is very simple:
Place your old unit in the same box that the new unit arrived in. Use same packaging inside to protect unit from damage.
Tape the box well so it will not come open in transit.
Place the prepaid return label on the box, keeping top copy for your records.
Call FedEx and schedule a pickup, then set box outside for FedEx pick-up.
With the prepaid label you can also drop the package at any FedEx location.
We activate your warranty when core is received by FedEx.
We ask that the core be ready for return within thirty days (30 days) of receiving your new cooling unit.
No core return, No Warranty We do not charge a core fee up front. To ensure we get our cores back and in a timely manor, your warranty is dependant on the core return. This means we do not activate your warranty until we receive your core. Our rebuilding business relies on a steady supply of core returns so we can supply more customers, just like you, with replacement cooling units. So we send you a cooling unit in "good faith" that we will receive your old unit back. It is your responsibility to contact RV COOL within two weeks (14 day) to schedule a pick-up if you have a core shipped by freight.
After 30 days (and several attempts) if we are unable to get the core back, RV COOL reserves the right to void the warranty on your new cooling unit and charge you for the loss of our core. Core Values are as follows:
Cooling units that ship regular FedEx ..........$100.00
Side-by-side cooling units that ship truck freight...........$200.00