The standard cost is $65.00/retail unit. Some units require us to ship larger boxes and we have to use semi truck freight. Those units require a special rate quote on an individual basis, because they can vary quite a bit from zip code to zip code.
What is your return policy?
A lot of work goes into processing an order for a refrigeration unit and preparing it to be shipped. Any return authorized after the unit leaves RV COOL’s facility is completely at the discretion of RV COOL. Should RV COOL agree to authorize a return, only a partial refund is available and the refund will be less all shipping charges both ways, and up to a 25% restocking fee.
Any unit found defective within the first 12 months will be repaired / replaced at RV COOL’s discretion. In the first 12 months after a unit ships, RVCOOL will arrange shipping and cover shipping costs provided it falls under normal limited lifetime warranty. Units damaged in shipping must be documented with the shipping company and RV COOL made aware so return of the damaged unit can be arranged by RV COOL. If the unit is found defective after the first 12 months, the customer is responsible for shipping cost.