An order can be cancelled if shipping has not been set up. Once shipped, the order can not be cancelled.
What kind of warranty is offered on units?
Our Aftermarket Dometic Cooling Units are available with a limited lifetime warranty.
What is a Lifetime Limited Warranty? It is a warranty to cover manufacturing defects for the useful life of our product to the original purchaser. Some restrictions apply:Terms and Conditions of Limited lifetime Cooling Unit Warranty.
1. Lifetime Limited Warranty is good for the original purchaser and is only transferable in the first year of ownership. A warranty transfer fee of $100 applies 2. Warranty Registration must be filled out and mailed to RV COOL - RV Refrigeration at 60 Hwy 287 Greenbrier AR 72058 within 30 days of Purchase. 3. Defective cooling unit must be packaged and returned to rvcool for warranty processing. RV COOL - RV Refrigeration will pay shipping first 12 months. After first year, customer is responsible for shipping cost. If cooling unit is found defective under these warranty conditions. RV COOL - RV Refrigeration will repair or replace the cooling unit at our discretion. The cooling unit must be removed from refrigerator and shipped to rvcool for warranty repair.
Warranty:Limited Lifetime Warranty covers defects for Original Purchaser (end user) for the useful life of that unit from date of shipment to original retail customer. Warranty claims must be made through RV COOL - RV Refrigeration with the warranty serial number sticker intact. RV COOL - RV Refrigerationwill replace or repair, at its option any defective cooling unit within the warranty period, provided the defective cooling unit is shipped to RV COOL - RV Refrigeration freight prepaid and meets the terms described below.
RVCOOL - RV Refrigeration is not responsible for damage due to accident, misuse, or repairs made by unauthorized personnel, or acts of God.
Warranty CONDITIONS AND LIMITATIONS We want to stand behind our product and make every effort to correct any problems you might encounter with your purchase. In order to provide our customer service, additional testing or troubleshooting steps may be required to diagnose cooling problems before a warranty claim can be processed. Remember that just because a unit quit working....this doesn't always mean the cooling unit failed, and in most cases with a little troubleshooting we can help you find the problem and a quick, easy solution. As described in the troubleshooting and testing pages, a unit needs three things to work properly: CORRECT heat input, LEVEL operation, GOOD ventilation. Examples of conditions not warranted include but are not limited to the following: Improper installation: If the installation instructions for your particular unit are not on our website it is your responsibility to contact RVCOOL for advice or instructions before proceeding. Contact RVCOOL at firstname.lastname@example.org for printed instructions not found on website. Failure to follow RVCOOL instructions may void warranty at the complete discretion of RVCOOL. Paper instructions are NOT shipped with the cooling unit and must be obtained here on the website or by email. If you have questions concerning the installation of a replacement cooling unit it is your responsibility to contact RVCOOL for advice or instructions before proceeding.
Examples of installation problems that will lead to the warranty being voided:
Not sealing the back of the unit with good aluminum foil tape as described in instructions.
Not applying thermal mastic as described by instructions.
Not replacing the fiberglass insulation around the boiler if the old insulation is saturated with yellow from a cooling unit leaking in this area.
New insullation is supplied with replacement cooling unit.
Improper Ventilation Ventilation must be open with no obstructions preventing air flow through condenser fins to roof vent. Improper Operation
Running the cooling unit out of level.
Applying a heat source not within the original manufacturer's specifications.
Cooling Unit Core Alteration
Discharging cooling unit (opening valve stem).
Operating Cooling Uunit in Extreme Cold without a Cold-weather Kit Cooling unit should not to be operated at ambient temperature below 20 degree F. without the addition of cold weather kit or the use of the ARP RV refrigerator control, or suitable heat source to keep cooling unit from freezing up.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS, OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR USE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT, OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
EXCEPT for the express warranty stated above, RV COOL REFRIGERATION disclaims all other implied warranties including those of merchantability and fitness. The express warranty is in lieu of all obligations or liabilities on the part of RV COOL REFRIGERATION for damages, including but not limited to special, indirect, or consequential damages arising out of or in connection with the use or performance of the materials. ALL warranties are void on past due accounts, or if RV COOL REFRIGERATION decal is removed from cooling unit.
How do you process a warranty claim?
To start a warranty claim, the customer has to call us or email us with the serial number located on their boiler tank. We will use that number to look up the order and verify their core was returned for a valid warranty.
After verified, the customer will be provided (verbally or via email) the troubleshooting instructions to eliminate all other variables (such as electrical, gas or other refrigerator issues). If it is determined that the cooling unit is at fault, a replacement unit will be sent out.