An order can be cancelled if shipping has not been set up. Once shipped, the order can not be cancelled.
What kind of warranty is offered on units?
Nordic Cooling Unit Warranty There is a 2 year limited warranty on all Nordic brand cooling units. The manufacuter will provide you with information on how to activate your warranty. If you have any questions about your Nordic cooling unit warranty please contact Nordic directly. RV Parts Wholesale Warranty 1 year limited warranty
This RV Parts Wholesale 1 year limited warranty is for the following models only:
Terms and Conditions of Limited One Year Cooling Unit Warranty:
1. One year warranty is good for the original purchaser and is not transferable. 2. A warranty registration card will be sent with your cooling unit purchase and must be filled out and mailed to us within 30 days of Purchase.
Warranty: One year limited warranty covers defects for original purchaser for one year. Warranty claims must be made through RV Parts Wholesale with the warranty serial number sticker intact. RV Parts Wholesale will replace, at its option, any defective cooling unit within the warranty period. RV Parts Wholesale is not responsible for damage due to accident, misuse, or repairs made by unauthorized personnel. Warranty CONDITIONS AND LIMITATIONS We want to stand behind our product and make every effort to correct any problems you might encounter with your purchase. Additional testing or troubleshooting steps may be required to diagnose cooling problems before a warranty claim can be processed. Remember that just because a unit quit working, doesn't always mean the cooling unit failed. In most cases, with a little troubleshooting, we can help you find the problem and a quick and easy solution. As described in the troubleshooting sectoin on website, a unit needs the following things to work properly: correct heat input, level operation, proper insulation, and good ventilation.
Examples of conditions not warranted include but are not limited to the following: Improper installation: Installation instructions can be found on our website. Failure to follow installation instructions may void warranty at the complete discretion of RV Parts Wholesale. Paper instructions are NOT shipped with the cooling unit and must be obtained here on the website. If you have questions concerning the installation or are not confident in installing the unit yourself, we highly recommend the use of a professional rv repair service. Examples of installation problems that will lead to the warranty being voided:
Not sealing the back of the unit as described in instructions.
Not applying thermal mastic as described by instructions.
Not replacing the fiberglass insulation around the boiler if the old insulation is saturated with yellow from a cooling unit leaking in this area. New insullation is supplied with replacement cooling unit.
Ventilation must be open with no obstructions preventing air flow through condenser fins to roof vent. Improper Operation
Running the cooling unit out of level.
Applying a heat source not within the original manufacturer's specifications.
Cooling Unit Core Alteration
Discharging cooling unit (opening valve stem).
Operating Cooling Unit in Extreme Cold without a Cold-weather Kit Cooling unit should not to be operated at ambient temperature below 20 degree F without the addition of a cold weather kit or suitable heat source to keep cooling unit from freezing up.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS, OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR USE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT, OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
EXCEPT for the express warranty stated above, RV Parts Wholesale disclaims all other implied warranties including those of merchantability and fitness. The express warranty is in lieu of all obligations or liabilities on the part of RV Parts Wholesale for damages, including but not limited to special, indirect, or consequential damages arising out of or in connection with the use or performance of the materials. ALL warranties are void on past due accounts, or if RV Parts Wholesale serial # decal is removed from cooling unit.
How do you process a warranty claim?
To start a warranty claim, the customer has to call us or email us with the serial number located on their boiler tank. We will use that number to look up the order and verify a valid warranty.
After verified, the customer will be provided (verbally or via email) the troubleshooting instructions to eliminate all other variables (such as electrical, gas or other refrigerator issues). If it is determined that the cooling unit is at fault, a replacement unit will be sent out.